Privacy Policy
At Games Online – GO! we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains what information we collect when you visit gamesonline-go.com (“the Service”), how we use and share that information, and your rights regarding your data.
By using the Service, you agree to the collection and use of your information in accordance with this policy. This policy should be read in conjunction with our Terms of Service page.
Effective Date
This Privacy Policy is effective as of October 26, 2024.
Information We Collect
We collect different types of information for various purposes to provide and improve our Service to you.
- Personal Identification Information:
- Provided when you register an account: Name, email address, date of birth (for age verification), gender, address, phone number.
- Provided for verification purposes (especially for Real Money Games): Copies of identification documents (like passport or ID card), proof of address.
- Provided when you contact us: Your name and contact details, and the content of your communication.
- Account & Gameplay Information:
- Your username and password (stored securely).
- Your game activity: Games played, duration, progress, scores.
- Your preferences: Game settings, communication preferences.
- Transaction & Payment Information (for Real Money Games):
- Details about deposits, withdrawals, wagers, and winnings.
- Payment method information (type of card/e-wallet, etc.). Note: We generally do NOT store full credit card numbers. This is typically handled by secure, compliant payment processors.
- Technical & Usage Information:
- Information about your device: Device type, operating system, browser type, screen resolution.
- Your IP address and general geographic location.
- How you use the Service: Pages visited, time spent on pages, links clicked, referring URL, actions taken within games or the platform.
- Error reports and performance data.
- Information from Third Parties:
- We may receive information about you from our partners, such as game providers or payment processors, to facilitate the Service, ensure fair play, and for security purposes.
How We Use Your Information
We use the collected information for various legitimate purposes, including:
- To Provide and Maintain the Service: Operating the website, enabling you to play games (free and real money), providing access to your account.
- To Manage Your Account: Processing registration, managing your login credentials, tracking your game activity and progress.
- To Process Transactions: Handling deposits and withdrawals for Real Money Games securely (via trusted payment processors).
- To Improve and Personalize Your Experience: Analyzing usage data to understand how the Service is used, optimizing performance, recommending games you might like, customizing content.
- To Communicate with You: Responding to your inquiries, sending service updates, providing customer support.
- For Security and Fraud Prevention: Detecting and preventing fraudulent activity, cheating, and unauthorized access. Verifying your identity.
- For Legal and Regulatory Compliance: Meeting legal obligations, such as age verification and KYC/AML (Know Your Customer/Anti-Money Laundering) requirements for Real Money Games.
- For Marketing and Promotions: Sending you promotional offers, news, and updates (if you have opted-in, and you will always have the option to unsubscribe).
- For Research and Analysis: Conducting internal research to understand user behavior, market trends, and improve our offerings.
How We Share Your Information
We may share your information with third parties only in specific circumstances:
- With Game Providers: We share necessary technical and gameplay data with the game developers so that the games function correctly and track your progress/results.
- With Payment Processors: We share transaction information with trusted, secure payment service providers to process deposits and withdrawals.
- With Service Providers: We may share data with third-party vendors who perform services on our behalf (e.g., hosting, data analysis, customer support platforms, marketing services). These providers are obligated to protect your data.
- For Legal Reasons: We may disclose your information if required by law, regulation, or legal process (e.g., in response to a court order or subpoena), or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- In Case of Business Transfer: If Games Online – GO! is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
- With Your Consent: We may share your information with other parties when you give us your explicit consent to do so.
We do not sell your personal data to third parties.
Data Security
The security of your data is important to us. We implement commercially reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (HTTPS/SSL), access controls, and secure storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons, pixels) to track activity on our Service and hold certain information.
- What are Cookies? Cookies are small data files placed on your device.
- Why we use them: Cookies are used for various purposes, including:
- Operating and improving the Service (e.g., remembering your login, site preferences).
- Analyzing usage (e.g., which pages are popular).
- Providing personalized content.
- Managing advertising (if applicable).
- Your Choices: You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. You can typically manage cookie preferences through your browser settings.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:
- The Right to Access: Request a copy of the personal data we hold about you.
- The Right to Rectification: Request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: Request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: Object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent required by law (e.g., for legal, accounting, or reporting requirements, especially for Real Money Games history).
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under this age. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We may also inform you via email or through a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- By email: privacy@gamesonline-go.com
- By visiting this page on our website: Contact Us